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STORE POLICY
1 / General Admission & Play Passes
All passes are non-refundable and non-transferable. Full payment is required to book.
Rescheduling requires 24 hours’ notice and must be used within 30 days of purchase.
No-shows and early departures are not eligible for refunds or credits.
All class and event bookings are final and non-refundable.
If Nana’s Wonderland cancels, a full refund will be issued.
Each pass allows 1 adult and 1 kid to play
2 / Memberships
Memberships are non-refundable and non-transferable.
They cannot be paused or extended for missed visits, illness, or travel.
Extensions apply only during store closures and will match the closure period.
3 / Party Bookings
Party Deposits
A 50% deposit is required to book.
Refunds & Rescheduling
Deposit is non-refundable, and the party can only be rescheduled at least 14 days in advance. No exceptions.
Extreme Weather
If the store is forced to close due to extreme weather, parties may be rescheduled.
5 / Entry & Facility Policies
A signed waiver is required for all children before entry.
No child may enter the play area without a completed waiver on file.
Socks are required for all guests in the play area.
Bare feet are not permitted.
Outside food and drinks are not permitted, except for infant needs.
Food and drinks may only be consumed in designated seating areas.
No food or drinks are allowed in the play area.
6 / Play & Safety Rules
Children must be supervised by an adult at all times.
Follow age guidelines and play safely—no rough play or climbing on non-play equipment.
No toys are allowed in the ball pit.
Children who are visibly ill should not enter.
Nana’s Wonderland may ask guests to leave for safety or health concerns.
7 /Conduct & Policy Enforcement
Please treat staff, guests, and the facility with respect.
Damages due to misuse or negligence may result in liability.
Nana’s Wonderland reserves the right to enforce all policies.
Failure to comply may result in removal without refund.